E-Government Solutions Features

Connecting Citizens Through eCitizens and eServices

Such initiatives deal particularly with the relationship between government and citizens: either as voters/stakeholders from whom the public sector should derive its legitimacy, or as customers who consume public services. These initiatives may well incorporate the process improvements identified in the first domain above . However, they also include a broader remit:

• Talking to citizens : providing citizens with details of public sector activities. This mainly relates to certain types of accountability: making public servants more accountable for their decisions and actions.

• Listening to citizens : increasing the input of citizens into public sector decisions and actions. This could be flagged as either democratization or participation.

• Improving public services : improving the services delivered to members of the public along dimensions such as quality, convenience and cost.

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