The digital revolution is here and governments have no choice but to embrace it and evolve.

Agencies must deliver a frictionless experience when serving citizens, including coordinating across departments. The future is in coordinated government services, where data flows in real time and can be acted on as it happens.

Read more: Government Services Digital Transformation is a must

Such initiatives deal particularly with the relationship between government and citizens: either as voters/stakeholders from whom the public sector should derive its legitimacy, or as customers who consume public services. These initiatives may well incorporate the process improvements identified in the first domain above . However, they also include a broader remit:

Read more: Connecting Citizens Through eCitizens and eServices

Such initiatives deal particularly with the relationship between public agencies and other institutions - other public agencies, private sector companies, non-profit and community organizations. As with citizen connections, these initiatives may well incorporate the process improvements identified also in first domain . However, they also include a broader remit:

Read more: Building External Interactions Through eSociety Such ini

eGovernment initiatives within this domain deal particularly with improving the internal workings of the public sector. They include:

• Cutting process costs : improving the input:output ratio by cutting financial costs and/or time costs.

Read more: Improving Government Processes by eAdministration